Store Policies & Frequently Asked Questions (FAQs)
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- Typically, orders placed before 2 PM will be packed and shipped the same day. Orders placed after 2 PM will be packed and shipped the following business day.
- Delivery times may vary based on the carrier and shipping service selected at checkout. International shipping may take up to 14 business days for delivery.
- Due to global supply chain challenges, shipping times could be longer than usual.
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Yes, We want you to be completely satisfied with your purchase. If you're not happy with your product for any reason, we offer a full refund on the product price within 30 days of purchase.
Please note the following:
- Shipping costs are non-refundable.
- Items must be returned in their original condition and packing.
- A 10% restocking fee will be applied against the refund total.
to initiate a return, please contact our customer service team via phone or email at Sales@radonsupplies.com with your order number and reason for return. Once your return is received and inspected, we will process your refund. the refund will be credited to the payment method used at the time of purchase. Please allow 3-5 buisness days for the credit to reflect on your account.
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We offer exclusive pricing for Radon Specialists. Contact us at (888-800-5955) or Email (sales@radonsupplies.com) to set-up an account!
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We offer UPS and USPS as our main shipping carriers.
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If your product arrives damaged. Please send photos of the damaged product, exterior of the packaging, and interior of the packaging along with your order number to sales@radonsupplies.com.
A customer service repersentative will review your case and promptly send a new item to you as soon as possible.